Terms And Conditions

Refunds/Returns/Cancellation:

  • No refunds or returns on items are allowed except in the case of an error on our part. Contact us within 24 business hours of delivery with pictures of damaged items and packaging for resolution.

Disclaimer of Liability

  • We disclaim any liability for personal injury, property damage, or other damages arising from the use, misuse, or inability to use our products. This includes, but is not limited to, allergic reactions, ingestion, injury from broken items, or any unforeseen consequences.

Product Processing Time:

  • Ready to Ship (RTS) Products: 5-7 business days processing time, excluding weekends and holidays.
  • Made to Order Product: Up to 3 weeks processing time until shipped.

Order Processing Time:

  • Order Processing Time is determined by the item with the longest turnaround time in your order. Example: If an RTS product (5-7 business days) and a Made to Order product (2 weeks) are in the same order, the turnaround time is 2 weeks.

Customizations:

  • Should an item warrant any customizations, they need to be discussed before ordering; Any unapproved customizations in checkout notes will not be honored.

Address Change & Order Modifications:

  • Address changes after placing an order are not possible. We will not  modify orders or allow add-ons to any order post-purchase. 

Tumbler Information & Care:

  • Handcrafted with care; may have small imperfections.
  • All tumblers come with a lid. Handwash only, do not soak, do not use abrasive chemicals, and avoid extreme heat.

Rush Orders:

  • We do not offer rush shipping services. All orders are processed in the order that they are received.

Email Inquiries:

  • Email all questions to JessLaneDesignspa@gmail.com. Responses will be sent within 24-48 business hours of receiving emails. We will not send responses for information that is found under our terms and conditions. We reserved right to address inappropriate messages on social media.

Shipping & Claims:

  • All orders shipped via USPS. Tracking information sent via email. We are not responsible for shipping delays once your order has left our possession
  • We are not responsible for changing your shipping address after the order is placed or your order being delivered to the wrong address.
  • If an item comes damaged, photos of the outside of the shipping box (including one of your shipping label), photos of the inside of your shipping box, and photos of the damage must be emailed to JessLaneDesignsPA@gmail.com within 48 hours of the item being received. We will file a claim on our end and will either refund or replace the item at our discretion. A lot of times a refund is more feasible than replacing the item. We are not responsible for any lost or stolen packages.

  • Once your package has been accepted by the carrier we are no longer responsible for what happens. Please do not email or message while we are still within my processing timeframe, asking when your order will ship.

Shipping Insurance:

  • Shipping Insurance is automatically covered in the shipping price when making a purchase. 

Product Availability and Discontinuation:

  • Product availability is subject to change and we reserve the right to discontinue or modify our product lineup at any time. Should a product be discontinued, it will not occur while there are orders pending for them.

Cancellation/Refusal of Service:

  • We have the right to cancel/refund orders and refuse service at any time for any reason.

Chargeback Policy:

In the event that a customer initiates a chargeback with their financial institution for a valid or invalid reason, we reserve the right to take the following actions:

  1. Order Cancellation:
    If a chargeback is initiated by a customer, we reserve the right to cancel any existing or future orders placed by that customer without prior notice. This includes orders that have been paid for and not yet fulfilled.
  2. Refusal of Service:
    We reserve the right to refuse service to customers who have a history of initiating chargebacks. This includes but is not limited to, declining future orders and prohibiting access to certain features of our website and social media platforms.

Shop Policy Agreement:

  • By placing an order, you acknowledge and agree to abide by these terms and conditions.